Mountain Parks Electric's EZ PAY Terms and Conditions

 

  1. All consumers must have a Member Application for Electric Service signed and on file.

 

  1. A consumer is eligible to enroll in Prepay Service if they are currently on the General Service Rate with a 200 Amp single phase service or less and are served by a Mountain Parks Electric, Inc. (“MPEI”) meter with remote disconnect capabilities.  Accounts with occupants who require life-sustaining equipment that would be affected by disconnect of service are not eligible. 

 

  1. New consumers must have a minimum initial prepaid purchase of $50.00 paid in full on the activation date for Prepay Service. The minimum requirement for all future purchases is $20.00.

 

  1. Prepay Service consumers are required to enroll in SmartHub. SmartHub is a web and mobile app that provides consumers the ability to monitor balances and estimate days of service remaining. Consumers also agree to receive email and/or text messages regarding their account balances. Consumers will not be enrolled in Prepay Service until enrollment in SmartHub is completed. Prepay consumers must also enroll in paperless billing.

 

  1. Current consumer security deposits will be applied to the Prepay Service account in full plus all interest accrued through the date the security deposit is applied to the Prepay Service account.

 

  1. Members participating in Prepay Service are not be not eligible for payment arrangements. 

 

  1. Members currently under an agreed upon payment arrangement are not eligible to participate in Prepay Service.

 

  1. The $29 Service Availability charge will be prorated by the day. Taxes and franchise fees will apply.

 

  1. Prepay Service consumers are solely responsible for the timely payment of power purchased from Mountain Parks Electric, Inc. Payments can be made 24 hours a day, seven (7) days per week via SmartHub, on our website www.mpei.com and electing pay now, or by calling our automated payment line at (833) 890-7733. Payments can be made in person during business hours at our office in Granby or Walden with cash or check. Mailing payments is not recommended due to the time delay in receiving it.

 

  1. Participating customers must have a valid e-mail address or mobile phone number, and internet access.  It is the sole responsibility of the consumer to keep their contact information current and monitor their account balance. No monthly statements will be mailed. Account balances may be checked on SmartHub.

 

  1. Energy assistance payments, such as LEAP, will be posted to Prepay Service accounts when verification of those funds have been received.

 

  1. Electric service is subject to disconnection any time the Prepay Metering account credit balance is depleted, even if prepay low balance alerts cannot be delivered. Members will receive communication per their notification settings in Smart hub (i.e. text or email) prior to disconnection.  Weather conditions will not postpone disconnection of service.

 

  1. Any non-sufficient funds check or returned credit/debit card payments and associated fees will be applied to the account immediately and may result in disconnection of service without further notice.

 

  1. Signing this agreement affirms there are no occupants in the home that have medical conditions requiring life-sustaining equipment that will be impacted by loss of electric service. Should this status change, it is the consumer’s responsibility to contact MPEI in writing and the account will be removed from Prepay Service.

 

  1. When service is terminated at the consumer’s request, a final bill will be provided. A refund of any credit balance will be paid. The consumer will be responsible for any amount owed by the due date specified on the final bill.

 

  1. If at any time the consumer decides to terminate Prepay Service and begin monthly billing, the consumer will not be eligible to restart Prepay Service for 12 months from the date Prepay Service was terminated and the consumer will need to pay a deposit based on the requirements in our Tariffs to begin the monthly billing.  Also, if a customer is disconnected at any time for more than a 2 month period they will automatically be opted out of the prepay service.

 

  1. Member agrees to hold MPEI, its directors, officers, employees, agents and representatives harmless from any claims, disputes, actions, damages, or liabilities due to loss of electric service whether due to disconnection by MPEI or otherwise.

 

  1. MPEI reserves the right to remove any consumer from Prepay Service at any time, without consent or notification and to modify or end this program at any time.

 

  1. If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, the court may modify this Agreement so as to effect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.