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Billing FAQs

Billing FAQs

 

 

 

 

 

If my deposit is high, can I make payments towards my deposit?
Yes, please call customer service for more information 970-887-3378 or toll-free 877-887-3378
I’m not comfortable giving my social security number, do I have to give Mountain Parks Electric that?

No. You are not obligated to provide your social security number but if you would like to use our website to view or pay your bill, we will require at least the last 4 of your social.

What are Customer Service hours of operation?

Monday - Thursday: 7:30 AM - 5:30 PM

What does Mountain Parks Electric look for in a letter of credit?

To waive your deposit, we look for a 12 month history with no more than 2 late fees. Anything more than that we will require a 3-month deposit. You can email your letter of credit to memberservices@mpei.com.

We only accept letters of credit  within the past 12 months from electric or gas companies. Please have them send the letter of credit directly to Mountain Parks Electric. Contact customer service for more information 970-887-3378 or toll-free 877-887-3378. 

What is the Green Power Program?

Funds go towards the construction of new renewable generation throughout MPEI’s service territory. If you choose to participate in the Green Power program, you will be charged your regular monthly electric bill plus an additional $1 for every 100 kWh block purchased. A one year commitment is required.

What is the Operation Roundup Program?

Operation Roundup is a Charitable Trust that accumulates and disburses funds for charitable purposes in the service area of Mountain Parks Electric. We automatically round up every customer’s electric bill to the next highest dollar unless the customer elects not to participate in the program. Just a few pennies a month added to your electric bill can make a huge difference in helping someone get through a difficult time in their life, or help a non-profit organization achieve their dream.

What methods of payment does MPE accept?

We accept cash, checks and Visa or Mastercard credit/debit cards.

What other ways can I pay my bill?
  • by mail
  • online using a Visa/Mastercard, credit/debit card or checking account – NOTE: There is a $2 fee for all forms of electronic payment
  • at our Granby or Walden offices during business hours (lobby at both locations, or drive up window at Granby location only)
  • using our Night Drop Boxes at our Granby or Walden offices (available 24/7 365 days a year)
  • by phone using a Visa/Mastercard, credit/debit card –  NOTE: There is a $2 fee for all forms of electronic payment
  • using auto pay - billed amount is automatically withdrawn each month from your checking account 
Why do I need to fill out and sign a membership application?

We are a not-for-profit coop and our tariffs state that we require a membership application filled out by each member for every meter they have. There is no membership fee.

Why the $29 Service Charge?

MPE strives to provide you with affordable and equitable electric rates and charges. Approximately two-thirds of MPE's operating costs come from purchasing wholesale power. MPE has approximately 11 customers per mile of service to pay for its infrastructure, not 35 or more like other for-profit utilities and municipalities. As such, the cost for MPE to provide you with electric service is higher here in the mountains than in Colorado's urban areas.

MORE BILLING QUESTIONS?

We are a consumer-owned electric cooperative, here to serve you. For additional information, please call our customer service department at (970) 887-3378, EXT 3. 

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Mountain Parks Electric, Inc.

Mailing Address
PO Box 170
Granby, CO 80446-0170

970-887-3378
memberservices@mpei.com

Get in Touch

©2023 Mountain Parks Electric, Inc. Serving North-Central Colorado

  • Home
  • About Us
    • Articles of Incorporation
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Director Elections
    • Employment Opportunities
    • IRS Form 990
    • Overview
    • Public Board Policies
    • Rates & Tariff
      • Electric Rates
      • Tariff
  • Community
  • Information & Programs
    • Colorado Country Life Magazine
    • Electric Vehicles
    • Electrify Everything Program
    • Local Weather Data
    • New Construction
    • Online Survey
    • Pilot Programs
    • Prepaid Metering (EZ PAY)
    • Rates & Tariff
    • Scholarships & Youth Programs
  • Account Services
    • Billing & Energy Assistance
    • Capital Credits
    • EZ Pay (Prepaid Metering)
    • FAQs
    • Higher-than-expected electric bill?
    • Manage by Phone (or Online)
    • New Construction
    • One-Time Payment
    • Online Survey
    • Pay My Bill
  • Rebates & Renewables
    • Clean Air
    • Clean Power Program & Net Metering
      • Contribution Form
      • Rebate Application
    • Rebates
  • Safety
  • Contact Us