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PREPAY Information

MPE's EZ PAY

A flexible, easy way to pay your electric bill. 

 

Instead of waiting for a monthly electric bill, with EZ PAY, you can pay smaller amounts throughout the month for the electricity you plan to use. Terms and conditions apply.

ENJOY THE BENEFITS OF EZ PAY!

Pay your electric bill on your schedule - like on paydays . With MPE's EZ PAY, you pay in advance for electricity before you use it. When your account balance is low, just deposit more money. EZ PAY provides flexibility and control!
 

No more monthly electric bills!
FREE enrollment
Prepay any increment of $20 - online, by phone or at our Granby or Walden office
Access your daily usage information and account balance
Account balance alerts can be emailed or texted (or both)

ENROLL NOW!

1.  Complete and submit the INTERESTED? CONTACT US form on this page (or call 970-887-7012)

2.  Register for EZ PAY

  • Create a SmartHub account (for online account management)

  • Sign and submit the EZ PAY AGREEMENT (available upon request)

  • Fund your new EZ PAY account with as little as $50 

3.  Track your daily energy use and payments on SmartHub


INTERESTED? CONTACT US


 

Name
Service Address
Do you have an MPE electric account in your name?
If NO, indicate the type of electric service you receive:

FREQUENTLY ASKED QUESTIONS


 

Am I eligible to participate?

MPE customers are eligible if they have a General Service Rate with a 200-amp or less, single-phase service and have: (1) an MPE electric meter with remote disconnect capabilities, (2) internet access, and (3) email.

Will I have the same MPE account number?

Yes.

How do I sign up for EZ PAY?

Complete the enrollment form. For additional assistance, call (970) 887-7012.

What are the benefits of participating in EZ PAY?

There are many advantages!

  • You control how much, when and how often you pay with no surprises at the end of the month
  • There are no deposits or reconnect fees
  • You can track daily usage on your smartphone, tablet or computer
  • You will receive notifications when your balance is low, and you can choose to receive additional optional notifications
  • You choose when and how you want to be notified of your account balance
After I complete the online enrollment form, what are the next steps?

Within two business days, you will receive a confirmation email. A $50 minimum payment is required, which will be applied to your future usage.

What happens to my deposit on my existing MPE account?

If you have a deposit with MPE, it will be applied toward the final bill on your current account. Any excess credit or balance will be moved to your new MPE EZ PAY account. 

What happens to any owed amounts on my existing MPE account?

Any amount you owe after deposits will be moved to your new MPE EZ PAY account. The amount owed must be paid in full. 

What happens if my MPE EZ PAY account balance goes to zero?

Any time you have a zero balance, your account is subject to be disconnected. Electricity (kilowatt-hours) used after your account reaches a zero balance, but before it is disconnected, will result in a negative account balance. Service will be reconnected remotely when the negative balance plus a minimum $20 balance is reached. If your account remains disconnected after 15 business days without a payment, MPE will issue a final bill. You will then be required to contact MPE to re-establish service with a new account. A security deposit, per MPE's tariff, may be required. 

How long am I required to participate in this program?

You can discontinue using MPE's EZ PAY option any time. If you decide to opt out, a deposit may be required to establish a new account. You will not be eligible to restart EZ PAY for 12 months from the date you opted out. 

Is payment assistance available for EZ PAY?

Yes. Energy assistance payments, such as LEAP, will be posted to EZ PAY accounts when verification of these funds has been received.

Will I still be billed the $29 monthly service availability charge?

Yes. The service availability charge is prorated by the day. Taxes and franchise fees also apply.

How can I view my statement and usage?

You can access this information via our online Smarthub (app). Remember that you are prepaying for your usage, and that your meter is read once a day. Therefore, your balance will be calculated daily, but your end-of-month statement will be created after the regular meter reading cycle.

Where and how can I pay my bill?

You pay through MPE's Smarthub app. Your payments post instantly. Payments will also be accepted in-person at MPE's Granby and Walden offices or over the phone, by calling (833) 890-7733 (using our Interactive Voice Response system: a $2 service charge applies when paying by phone).

How can I make online payments?

You can use a credit or debit card by using our Smarthub app. A $2 electronic transaction fee applies. 

What are the payment amount options?

You can pay any increment of $20. If your account is disconnected, you will need to pay enough to establish a $20 positive balance.

What are my account notification options?

Email and text messages. You will receive notifications for: 

  • payments received
  • low balances
  • disconnection notice
  • reconnection notice
What steps to I take to opt out of EZ PAY?

Call us at (970) 887-7012 to opt out. Remember: If you had a deposit on your MPE account prior to enrolling in EZ PAY, you will need to pay all applicable deposits to open a new MPE account. MPE cannot bill you for required deposits.

Will my energy usage decrease with PREPAY ADVANTAGE?

While MPE cannot guarantee it will decrease, other utilities with similar billing options have seen a decrease in participants' usage. With EZ PAY, you have access to your daily usage, allowing you the ability to monitor and adjust your electric consumption more quickly than when being billed on a monthly basis.

Is my household energy usage controlled by MPE?

No. How and when you use energy is up to you.

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Mountain Parks Electric, Inc.

Mailing Address
PO Box 170
Granby, CO 80446-0170

970-887-3378
memberservices@mpei.com

Get in Touch

©2023 Mountain Parks Electric, Inc. Serving North-Central Colorado

  • Home
  • About Us
    • Articles of Incorporation
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Director Elections
    • Employment Opportunities
    • IRS Form 990
    • Overview
    • Public Board Policies
    • Rates & Tariff
      • Electric Rates
      • Tariff
  • Community
  • Information & Programs
    • Colorado Country Life Magazine
    • Electric Vehicles
    • Electrify Everything Program
    • Local Weather Data
    • New Construction
    • Online Survey
    • Pilot Programs
    • Prepaid Metering (EZ PAY)
    • Rates & Tariff
    • Scholarships & Youth Programs
  • Account Services
    • Billing & Energy Assistance
    • Capital Credits
    • EZ Pay (Prepaid Metering)
    • FAQs
    • Higher-than-expected electric bill?
    • Manage by Phone (or Online)
    • New Construction
    • One-Time Payment
    • Online Survey
    • Pay My Bill
  • Rebates & Renewables
    • Clean Air
    • Clean Power Program & Net Metering
      • Contribution Form
      • Rebate Application
    • Rebates
  • Safety
  • Contact Us