MPE customers are eligible if they have a General Service Rate with a 200-amp or less, single-phase service and have: (1) an MPE electric meter with remote disconnect capabilities, (2) internet access, and (3) email.

Yes.

Complete the enrollment form. For additional assistance, call (970) 887-7012.

There are many advantages!

• You control how much, when and how often you pay with no surprises at the end of the month
• There are no deposits or reconnect fees
• You can track daily usage on your smartphone, tablet or computer
• You will receive notifications when your balance is low, and you can choose to receive additional optional notifications
• You choose when and how you want to be notified of your account balance

Within two business days, you will receive a confirmation email. A $50 minimum payment is required, which will be applied to your future usage.

If you have a deposit with MPE, it will be applied toward the final bill on your current account. Any excess credit or balance will be moved to your new MPE EZ PAY account. 

Any amount you owe after deposits will be moved to your new MPE EZ PAY account. The amount owed must be paid in full. 

Any time you have a zero balance, your account is subject to be disconnected. Electricity (kilowatt-hours) used after your account reaches a zero balance, but before it is disconnected, will result in a negative account balance. Service will be reconnected remotely when the negative balance plus a minimum $20 balance is reached. If your account remains disconnected after 15 business days without a payment, MPE will issue a final bill. You will then be required to contact MPE to re-establish service with a new account. A security deposit, per MPE's tariff, may be required. 

You can discontinue using MPE's EZ PAY option any time. If you decide to opt out, a deposit may be required to establish a new account. You will not be eligible to restart EZ PAY for 12 months from the date you opted out. 

Yes. Energy assistance payments, such as LEAP, will be posted to EZ PAY accounts when verification of these funds has been received.

Yes. The service availability charge is prorated by the day. Taxes and franchise fees also apply.

You can access this information via our online Smarthub (app). Remember that you are prepaying for your usage, and that your meter is read once a day. Therefore, your balance will be calculated daily, but your end-of-month statement will be created after the regular meter reading cycle.

You pay through MPE's Smarthub app. Your payments post instantly. Payments will also be accepted in-person at MPE's Granby and Walden offices or over the phone, by calling (833) 890-7733 (using our Interactive Voice Response system: a $2 service charge applies when paying by phone).

You can use a credit or debit card by using our Smarthub app. A $2 electronic transaction fee applies. 

You can pay any increment of $20. If your account is disconnected, you will need to pay enough to establish a $20 positive balance.

Email and text messages. You will receive notifications for: 

• payments received
• low balances
• disconnection notice
• reconnection notice

Call us at (970) 887-7012 to opt out. Remember: If you had a deposit on your MPE account prior to enrolling in EZ PAY, you will need to pay all applicable deposits to open a new MPE account. MPE cannot bill you for required deposits.

While MPE cannot guarantee it will decrease, other utilities with similar billing options have seen a decrease in participants' usage. With EZ PAY, you have access to your daily usage, allowing you the ability to monitor and adjust your electric consumption more quickly than when being billed on a monthly basis.

No. How and when you use energy is up to you.