How can SmartHub help you control your MPE account?
Our SmartHub web portal or mobile app will keep you informed and will show you where to save time and money on your bills.
- Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
- Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
- Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
- Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most [energy/bandwidth], you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Manage your account from your phone or computer
MPE's SmartHub app allows you to manage your account using your phone, computer or tablet. Download now from the App Store and Google Play:
Download in App Store
Download in Google Play
Sign Up in My Browser
Using the app or web portal, you can:
- Make a payment
- Monitor your electric usage
- Sign up for email/phone outage updates/notifications
- Report an outage
- Set up Auto Pay
- Set up Paperless Billing
Success Checklist
What you will need for REGISTRATION
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An email address.
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Your account number. You will be able to find your account number on your latest bill. You can also call our member services team at (970) 887-3378.
REGISTER your account in SmartHub
The first thing you will need to do is register your account in the SmartHub system:
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Mobile: Click the “Don’t have an account? Register now” link on the app’s login page.
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Web: Click on the “My Account” link on the www.mpei.com homepage or this page.
Set up NOTIFICATIONS
Choose how you receive notifications from SmartHub (email or SMS):
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Under the "Notifications" menu, click "Manage Contacts" to add email and/or text numbers.
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Enter verification code to activate.
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Click on "Manage Notifications" to set up email and/or SMS alerts using the contact info you entered.
Consider trying PAPERLESS BILLING
Save time by getting your bills instantly through SmartHub and save the cost of printing and mailing your bill.
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Web portal: Under the “Settings” menu, click on the “Paperless Billing” sub-menu and click the button to “Go Paperless.”
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Mobile: Select “...More,” “Settings,” and Paperless Billing, then turn on this option.
Consider trying AUTO PAY
You can use our Auto Pay Program with a debit/credit card or bank draft. Follow the steps below:
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On either web portal or app, click on “Bill & Pay.”
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Click on “Auto Pay Program” link.
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If you use your bank’s payment service to schedule payments, you will need to verify your MPE account number to ensure payments are routed properly.