Update (10:55 a.m.): Power has been restored to all meters following the outage in Granby. Crews patrolled the lines and the cause was undetermined. The outage occurred while this portion of the system was on Hot Line Tag, as multiple crews were doing maintenance work on the lines while they remained energized. Any contact to the lines while on Hot Line Tag will immediately de-energize the lines for the safety of the linemen.

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MPE is currently responding to an outage affecting around 2,000 meters in Granby. Crews are patrolling the line to determine the cause before restoring power. 

For updates on the outage, please visit our online outage map at https://ebill.mpei.com/maps/OutageWebMap/ or by using the Outage Map link button at www.MPEI.com/OUTAGE. 

With our new outage management system software and our AMI metering system, MPE can detect and respond to most outages immediately. For members attempting to call our offices, the phone system can get overloaded during outage situations. Please know we are working on restoring your power as quickly and safely as possible. If your power has not been restored within a couple of hours, please feel free to try your phone call again at 970-887-3378, which is available 24/7. 

Your SmartHub account can also be used to report outages. If you have not already, please consider making sure your contact information is updated and registering for outage alerts in SmartHub by clicking on the “My Account” button at the top of the www.mpei.com homepage. You can receive outage and other notifications, as well as report and get updates on outages, through your SmartHub account.