UPDATE (10/21/24; 5:20 p.m.): By around 1:25 p.m., MPE linemen had restored all but around 150 meters from the snow-related outages. All outages were restored by around 5:20 p.m.
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UPDATE (10/21/24; 10 a.m.): MPE crews are responding to multiple outages across the service territory that were caused from the wet, heavy snow. See the online outage map at https://ebill.mpei.com/maps/OutageWebMap/ or use the Outage Map link button at the top right of the www.mpei.com homepage.
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MPE is currently responding to three outages caused by the heavy, wet snow. They are located in the Fraser Ice Box area, Gore Pass Old Park, and Winter Park Highlands. For updates on the outage, please visit our online outage map at https://ebill.mpei.com/maps/OutageWebMap/ or by using the Outage Map link button at the top right of the www.mpei.com homepage.
With our new outage management system software and our AMI metering system, MPE can detect and respond to most outages immediately. For members attempting to call our offices, the phone system can get overloaded during outage situations. Please know we are working on restoring your power as quickly and safely as possible. If your power has not been restored within a couple of hours, please feel free to try your phone call again at 970-887-3378, which is available 24/7.
Your SmartHub account can also be used to report outages. If you have not already, please consider making sure your contact information is updated and registering for outage alerts in SmartHub by clicking on the “My Account” button at the top of the www.mpei.com homepage. You can receive outage and other notifications, as well as report and get updates on outages, through your SmartHub account.