Today, Mountain Parks Electric (MPE) announced plans to assist vulnerable populations faced with hardship in Grand and Jackson Counties pay their electric bills during the COVID-19 coronavirus outbreak. Vulnerable populations include income-qualified persons, seniors, displaced workers and at-risk populations (those with underlying health conditions and/or individuals with a disability). Mountain Family Center (MFC) in Granby will administer the financial assistance. MFC encourages those in need of electric bill payment assistance to call (970) 557-3186 for more details.
“While our primary focus is providing reliable electric service, we recognize the hardship people are now facing as a result of the coronavirus,” said Mountain Parks Electric GM Mark Johnston. “This step we are taking to help vulnerable populations, though extraordinary, is consistent with the cooperative principles that guide our business operations. This includes the very important principle of supporting our communities.
Johnston also emphasized that MPE is fully staffed and remains focused on providing reliable electric service as the COVID-19 pandemic continues to unfold. “We provide an essential service,” he said. “We will continue providing that service to the best of our ability.”
Earlier this week, MPE adopted the following measures to enhance consumer and employee safety during the pandemic:
- If you are an MPE consumer experiencing financial hardship:
Call (970) 887-3378, EXT 0 (non-vulnerable populations only). MPE will work with its consumers to develop payment plans. Vulnerable populations call Mountain Family Center at (970) 557-3186.
- Except for the Granby drive up window (and Granby and Walden night drop boxes), in-person bill payment at MPE’s Granby and Walden offices unavailable until further notice.
The Granby drive-up window hours are 8 AM – 5 PM, Monday through Friday.
- MPE’s customer service representatives are available by phone to assist consumers.
- Electronic bill payment and IVR payment encouraged.
Until further notice, MPE has waived $2 transaction fees for electronic bill payment. MPE encourages consumers to pay their bills online at mpei.com and by using the Interactive Voice Response system (970) 887-3378, EXT 2.
- Nearly all customer service functions can be self-accessed by phone or by web site.
By phone: Download our SmartHub app at https://www.mpei.com/smarthub-instructions
From our web site: https://mpei.smarthub.coop/Login.html
(NOTE: You will need to register a new account if doing this for the first time)
- MPE technicians will continue to work on service orders
This includes new electric connections. However, all in-office visits are temporarily suspended. Engineering appointments outside the office are available by appointment only.
- MPE’s 71st annual meeting has been rescheduled for Thursday, June 11.
- Be cautious of scammers.
A growing number of nefarious actors use crises to scam unwitting consumers, fraudulently claiming that they will disconnect your electric service if immediate payment is not received. Don’t fall for it. If you have a question about the status of your electric account, please call Mountain Parks Electric at (970) 887-3378, EXT 3.
- Follow us on social media or online for further updates as they develop.
mpei.com, Facebook, Twitter and Instagram